Cancellation & Refund Policy

Introduction
This Cancellation and Refund Policy outlines the terms applicable to the cancellation of orders and the processing of refunds for purchases made through Dviti Jewels’ website.

Order Cancellation

• Orders can be cancelled by the buyer only before they have been dispatched.

• To request a cancellation, customers must contact our helpdesk immediately at:

  • Phone: +91 97141 32032

  • Email: hello@dvitijewels.com

• Cancellation requests made after dispatch will not be accepted.

Refund Process

• Upon successful cancellation of the order prior to dispatch, the full amount paid by the buyer will be refunded.

• Refunds will be processed within 7–10 business days from the date of cancellation approval.

• Refunds will be made through the original method of payment used at the time of purchase.

Non-Cancellable Orders

• Customized, personalized, or made-to-order products are non-cancellable and non-refundable once the order has been confirmed.

Refund for Failed Transactions

• In cases where a transaction fails but payment is deducted, the amount will be automatically refunded to the original payment method within 7–10 business days, subject to payment gateway policies.

Right to Refuse Cancellation

• Dviti Jewels reserves the right to refuse order cancellation requests if the product has already been dispatched or is in the final stage of preparation.

Customer Support

• For any queries related to cancellations or refunds, please reach out to our helpdesk at:

  • Phone: +91 97141 32032

  • Email: hello@dvitijewels.com